FAQ’S: HOW CAN WE HELP YOU?

Q: Where do I find my certificates?

You can find them under your Profile here , where they can be downloaded and saved.

Q: How do I change profile details?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> To update your profile details, go to the Dashboard tab. Under your username, select “Edit Profile” . This will take you to a page where you can make and save changes to your profile information.

Q: Can I submit a pharmacy course to the South African Pharmacy Council as a CPD activity?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> iStepUp offers both pharmacy courses and CPD activities . Please note that while our pharmacy courses provide valuable learning, they are not CPD accredited. For guidance on how to upload your CPD activities to the South African Pharmacy Council (SAPC), please visit their official website: https://www.sapc.za.org/Pharmacists_CPD

Where do I find my certificates?Justin Orpen2022-01-17T10:39:29+02:00

Where do I find my certificates?

You can find them under your Profile here, where they can be downloaded and saved.

How can I reset my Password?Justin Orpen2022-01-17T10:45:45+02:00

How can I reset my Password?

Click here to reset your password

How do I pass a course?Justin Orpen2022-01-17T10:45:32+02:00

How do I pass a course?

Each course is concluded by completing a quiz with a minimum pass mark of 70%. You have a maximum of 3 attempts to pass each course. If you fail your third and final attempt, please contact us via our WhatsApp widget and we will assist you further.

Can I access References for the courses on iStepUp?Justin Orpen2022-01-17T10:45:26+02:00

Can I access References for the courses on iStepUp?

Please click on the following links for references and product disclaimers:

Frontshop Legals, Frontshop References

OTC Legals, OTC References

How do I reach out for further support?Justin Orpen2022-01-17T10:45:21+02:00

How do I reach out for further support?

For enquiries you can email us at: enquiries.zaf@inovapharma.com
Alternatively you can click on the whatsapp Icon in the bottom right corner for live support

How do I change profile details?Justin Orpen2025-06-13T08:32:14+02:00

How do I change profile details?

To update your profile details, go to the Dashboard tab. Under your username, select “Edit Profile”. This will take you to a page where you can make and save changes to your profile information.

What steps should I take if I’ve reached the maximum number of quiz attempts?Justin Orpen2025-06-13T08:33:12+02:00

What steps should I take if I’ve reached the maximum number of quiz attempts?

Contact the administrator at c.brooks@inovapharma.com

Can I submit a pharmacy course to the South African Pharmacy Council as a CPD activity?Justin Orpen2025-06-13T08:34:07+02:00

Can I submit a pharmacy course to the South African Pharmacy Council as a CPD activity?

iStepUp offers both pharmacy courses and CPD activities. Please note that while our pharmacy courses provide valuable learning, they are not CPD accredited. For guidance on how to upload your CPD activities to the South African Pharmacy Council (SAPC), please visit their official website: https://www.sapc.za.org/Pharmacists_CPD